Understanding the Pension Tracing Process

Authorisation

Once you sign up, Profile Pensions will start the initial search to locate your pensions. To confirm and contact your pension providers on your behalf, they'll need your written authorisation - required by data protection laws.

Profile Pensions will need a signed Letter of Authority to trace pensions on behalf of you or a loved one. This gives each pension provider permission to share any information they hold about you with Profile Pensions.

You can find out more about how your data is handled on the pages below.

Search

Profile Pensions search for your pensions by contacting HMRC, the DWP, pension providers, trustees, previous employers, and anywhere else your old pensions might be hiding. Your signed Letter of Authority is shared with each provider so they can search their systems for your details.

If a provider can't immediately locate your details, don't worry. Profile Pensions have access to a wide range of schemes and will keep looking.

Sometimes additional details are needed, like up-to-date proof of address or evidence of a name change. This helps providers find your records more easily.

Report

Once your old pensions have been located, Profile Pensions' qualified experts go through each one in detail. They'll check the value, how it's performing and what you're paying in charges, and look carefully for any exit penalties or guaranteed benefits, so nothing valuable gets left behind.

Then they'll compare funds from the whole of the market and give you a personalised pension plan, so your pension savings could work harder for you. Profile Pensions is authorised and regulated by the Financial Conduct Authority (FCA number 596398). If transferring is the right call for you, they'll handle the move into your new plan - a one-off 1% fee applies at that point. If no pension is found or can't be transferred, there's no charge for the service.

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