Customer Promise

Our promise to you.

We believe that everyone should be entitled to a free financial review.

To receive financial advice, it is vital that an adviser initially has a full understanding of the material facts relating to your financial situation.

Our Customer Promise

"If your existing arrangements are suitable to your needs and performing well, you will not be advised to take further action."
"All of our Approved Advisers are authorised and regulated by the Financial Conduct Authority."
"The tracing service will be provided completely free of charge."
"The review of your existing arrangements will be provided completely free of charge."

Contact us

You can also request contact details from the Pension Tracing Service by phone or by post.

The Pension Tracing Service

Telephone: 0800 1223 170

From outside the UK: +44 (0) 1782 389134

Monday to Friday, 9:30 am to 5:00 pm

Address

The Pension Tracing Service

The Lantern

High Street

Ilfracombe

EX34 9QB

Copyright 2026 by Pension Tracing Service®

The Pension Tracing Service® is a trading style of Millennial Wealth Ltd. We are authorised and regulated by the Financial Conduct Authority (FCA number 914746). Pinnacle House, 34 Newark Road, Peterborough, PE1 5YD. Registered company number 11557299.

This service is not affiliated with the Department for Work and Pensions or any government body. The Pension Tracing Service does not offer financial advice to our clients. However we can allocate you an Authorised and Regulated Pension Specialist.
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See how we handle your data.

3.3 million lost pots / £31.1bn / £9,470 average / +60% since 2018: Pensions Policy Institute (PPI) research.