Customer Promise

Our promise to you.

We believe that everyone should be entitled to a free financial review.

To receive financial advice, it is vital that an adviser initially has a full understanding of the material facts relating to your financial situation.

Our Customer Promise

  • ​"If your existing arrangements are suitable to your needs and performing well, you will not be advised to take further action."​
  • "All of our Approved Advisers are authorised and regulated by the Financial Conduct Authority."​
  • "The tracing service will be provided completely free of charge."​
  • "The review of your existing arrangements will be provided completely free of charge."
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Contact us

You can also request contact details from the Pension Tracing Service by phone or by post.

The Pension Tracing Service

Telephone: 0800 1223 170

From outside the UK: +44 (0) 1782 389134

Monday to Friday, 9:30 am to 5:00 pm

Address

The Pension Tracing Service

The Lantern

High Street

Ilfracombe

EX34 9QB

Copyright 2026 by Pension Tracing Service®

The Pension Tracing Service® is a trading style of Millennial Wealth Ltd. We are authorised and regulated by the Financial Conduct Authority (FCA number 914746). Pinnacle House, 34 Newark Road, Peterborough, PE1 5YD. Registered company number 11557299.

Profile Pensions is a trading name of Profile Financial Solutions Ltd, authorised and regulated by the Financial Conduct Authority (FCA number 596398). Registered office: Norwest Court, Guildhall Street, Preston, PR1 3NU.

This service is not affiliated with the Department for Work and Pensions or any government body. When you click to get started, you'll be taken to Profile Pensions to complete your sign-up and begin the Find, Check & Transfer service. Capital at risk: the value of investments can go down as well as up and you may get back less than you put in. Past performance is not a guide to future performance. Tax treatment depends on your individual circumstances and may change.

See how we handle your data.

¹ Unbiased, "Advice worth nearly £5k a year over a decade", December 2022. 3.3 million lost pots / £31.1bn / £9,470 average / +60% since 2018: Pensions Policy Institute (PPI) research.